Refund policy

At Zivora Abaya, customer satisfaction is our priority.

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, unwashed, and in their original condition with tags attached.
• Sale items and customized products are non-refundable.
• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos for assistance.
• Approved refunds will be processed within 5–10 business days to the original payment method.
• Return shipping costs are the customer's responsibility unless the item was received damaged or incorrect.

For any return or refund requests, please contact us at zivoraabaya@gmail.com or via WhatsApp +923053651899

Zivora Abaya reserves the right to refuse returns that do not meet the above conditions.